Customer Success

Product Specialist

Scratchpad

  • We're building the first workspace designed for account executives
  • Our users truly love Scratchpad (check out the reviews)
  • We're backed by top-tier investors

We genuinely care about creating a delightful product experience that has a meaningful impact on how salespeople work everyday. Learn more about our values.

We're primarily a remote team, though a few of us are located in San Mateo, CA.

Role 🎭

  • Become a leading expert on sales workflows and productivity
  • Perform 1:1 onboarding sessions with our users (primarily account executives, but can also include SDRs, AMs, sales managers and leaders)
  • Delight our users by upgrading their workflows; teach them new ways of being more productive using Scratchpad
  • Build longer term customer relationships to foster brand loyalty
  • Experiment with new onboarding flows to accelerate growth
  • Identify and report any issues with the first time user experience
  • Provide design and product input based on what you see with user experience
  • Scale user growth across companies
  • Inform and influence our overall growth strategy
  • Write articles, create video tutorials, and keep our help center up to date

Sound like you? 🙌

  • Experience: 3+ years experience in a sales role ideally as as an account executive, account manager, or sales development with a solid understanding of Salesforce.
  • Goal Oriented: You are motivated and work hard to achieve goals.
  • Communication: You listen carefully and can clearly explain tricky topics in person and in writing.
  • Empathy: You step into the customer's shoes and show you care.  You're able to ask relevant and meaningful questions to gain an understanding of the user and their goals.
  • Teacher: You love sharing insight and knowledge. You are patient and thoughtful when you educate.
  • Problem Solver: You are adept at listening, understanding context, spotting issues, and can suggest elegant solutions.
  • Diligence: You are thorough and have astonishing attention to detail.
  • Delight: You enjoy thinking about how to make customers happy. You will brighten any customer's day!
  • Location: San Mateo, CA or Remote (North America)

Growth Opportunities  🚀

  • Join the company at the ground floor with lots of growth potential
  • Become an expert at listening to customers, and selling a solution, product, and vision
  • Work on a product that delivers delight and that has a meaningful impact on how people work every day
  • Option to grow into management as the company scales

Compensation & Benefits 🎁

  • Compensation will include a base salary and equity
  • Flexible vacation
  • Medical, dental, and vision insurance
  • Paid parental leave